If you are having problems ordering online, please call us at (916) 276-1385 and we will take your order over the phone during business hours Monday-Friday 9am-5pm CST.
Please note that Priority mail 1, 2 or 3 day shipping is only a estimate and not a guaranteed delivery time. UPS Next day air and 2nd day air are the only guaranteed times for delivery. We don't have Saturday delivery for UPS Next day air or 2nd day air so if you order with next day air on Thursday after 1:00pm or on Friday before 1:00pm, Next day air wont be delivered until Monday, 2nd day air until Tuesday. USPS delivers on Saturdays. Any order placed before 10am CST shipped by USPS will be shipped the same day if it's a business day. Orders placed after 10am shipped by USPS will more then likely be shipped the next business day. Any order placed before 1:00pm shipped by UPS will be shipped the same day if it's a business day. UPS shipping choices are Ground, 2nd day air and Next day air.
Please note that due to Covid-19, international shipments are taking much longer then normal, in some cases it has been taking up to 90 days longer then the normal shipping times we list below. Also there are many countries that USPS has suspended delivery to for now. If you place a order and live in one of these countries, It will take much longer then normal to arrive..
Effective March 26, 2020, UPS has suspended UPS service guarantees until
further notice due to the COVID-19 pandemic. Shipments created during
this time are not eligible for service refunds. This means if you order Next day air or Second day air, we will not guarantee it to be delivered on time.
Please note that on international orders, normal shipping time for first class mail is 10-20 days and it can take as long as 45 days in some rare cases. Priority mail International normal shipping time is 10-15 days and it can take up to 30 days in some rare cases. Priority mail Express international normal shipping time is 5-10 days and in some rare cases it can take up to 20 days. We do not guarantee any of these times. Customer is responsible for all customs taxes and duty fee's.